I have received an incorrect item in my order, what should I do? We will discuss making arrangements with you to have the product exchanged or returned for refund, provided that: Delivery of Cylinders 4. milesEquipment Malfunction 5. When you have finished with this transaction please click on the 'Close' button - this will return you to the PartnerNet home page. - If you cancel an order for a service after provision of that service has begun we may deduct an amount proportionate to the amount of the service that has been Where BOC collects the gas from you we will charge you our standard delivery charge. Job Location: Belfast. In either case you will have to bear the direct cost of returning the gas to us. (b) delivery/customer collection charges (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) where you return - If you cancel an order, we will not charge you, or where you have already paid we will reimburse you, subject to the deductions or exclusions below, the price you paid for the gas, goods and services (b) call us on 0800 111 333 or contact us via Live Chat. General Note: If the valve outlet contains oil then do not attempt to use the cylinder; it must be returned to BOC. Job Title: Cylinder Driver. Once you have finished using the gas within your BOC cylinder you should return the cylinder to us as soon as possible. Dry Ice). Product range includes:- Cutting torches If no gas, goods or services were supplied, 14 days after the day on which we are informed about your decision to cancel the contract. Returning gas or goods to BOC If you wish to return or exchange your product please contact us through 0800 111 333 within 14 days of receiving your goods or, in the case of faulty or defective goods, within 14 days of you becoming aware of the fault or defect. These include lightweight portable cylinders for use in ambulances and at home, cylinders to fit a range of medical equipment such as anaesthetic machines or ventilators, and larger cylinders to supply piped gas direct to wards. (including any applicable surcharges). DO NOT use a gas cylinder if the label is missing or illegible, or if the heat tag has been damaged. specifically made or obtained to customer order; (c) goods that have been personalised; and (d) any product that once it has been delivered deteriorates rapidly (e.g. Does BOC offer a warranty for its product range? • Please note that there is a distinction between gases and all other goods. Once enrolled your free course will be available for 30 days from My Courses. This option should be used when a BOC customer wishes to return cylinders to a BOC Agent. To return an order contact customer services via Live Chat or call 0800 111 333 and they will be able to advise you further. 0800 111 333 or via Live Chat and have your order reference number to hand. You should now receive a message to say that the order has been validated succesfully. We have two simple ways of returning cylinders: Collection – Cylinders can be picked up by BOC. We can provide a comprehensive range of related equipment for welding and cutting, personal safety protection and gas handling - For gas you must either return the gas to a BOC Gas and Gear shop or arrange for BOC to collect the gas by calling 1890 355 255. All BOC Healthcare gas cylinders are designed to be robust, reliable, convenient to use and safe to handle. - Never apply any unauthorised labels markings to cylinders, unless advised by BOC to identify faulty cylinders. BOC cylinder rental in the UK. Where BOC collects the gas from you we will charge you our standard delivery charge. handling is that which goes beyond the sort of handling that might be allowed in a shop. Self Service – Cylinders can also be returned to your local Gas & Gear or Gas Agent. Right to Cancel - For gas you must either return the gas to a BOC Gas and Gear shop or arrange for BOC to collect the gas by calling 0800 111 333. FOR BOC CYLINDERS 0800 111 333 FOR CALOR CYLINDERS 01179 413 721 FOR ALL OTHER GAS CYLINDERS 0800 083 9652 >, Guide to MIG (Metal Inert Gas) Welding Processes, Guide to TIG (Tungsten Inert Gas) Welding Processes, Our Industrial Cylinder Gas and Rental Prices, Our Medical Cylinder Gas and Rental Prices, Our Balloon Cylinder Gas and Rental Prices, Our Special Gas, Refrigerants and Chemicals Cylinder Gas and Rental Prices, Our Sureserve Cylinder Gas and Rental Prices, Pureshield Argon Cylinder, Industrial Grade, Compressed Gas, Oxygen Cylinder, Industrial Grade, Compressed Gas. Failed Delivery 6. The firm says this will enhance planning of adequate supply of medical oxygen - If you cancel an order, we will not charge you, or where you have already paid we will reimburse you, for: Industrial and Medical Gas manufacturer, BOC Kenya Plc, has called on both the private and the general public to return all underutilized medical cylinders to their factory outlets across the country. Alternatively, you can visit us through a mobile device (smart phone or tablet). To access our new website, please download the latest version of Internet Explorer, Firefox, Chrome, or Safari. Pay on account, by Direct Debit or by card. Please allow between 1-3 days for cylinder collection. Safety hazards can be created if contaminants are allowed to pass back into the cylinder. - We are unable to refund: (a) gas in cylinders where you have broken the valve seal (this is due to health protection reasons); (b) goods that have been Did you know that your internet browser is out of date? In the material number field enter the detail of the material/s being returned and also enter the returns quantities. Enter the account number into the initial screen and click on the 'GO' button. BOC is the largest supplier of industrial gases and related equipment in the United Kingdom. 5. have paid for the item. All returned cylinders, even if full, are vented on return to the cylinder agent to ensure that no cylinder has been tampered with whist it has been out on hire. Customer Order Ref: Enter any customer reference in this field in the normal way. I have returned my cylinders; why am I still being charged? cylinders. Pay the balance of one or more invoices by credit or debit card. What are your delivery options and charges? Empty Cylinder Return. Cylinder colour The cylinder colour is the secondary means for identifying the nature and hazards associated with the gas contained in the cylinder. ICC Agents must also select the Scan Package. Refunds on hire cylinders No refunds are available on hired helium cylinders once delivered. Recycling gas bottles Some local authorities accept gas bottles at household waste recycling centres. We will not refund delivery charges where only part of an order is delivered and subsequently returned to us; and (a) call into a Gas and Gear shop; A cylinder without a legible product label should not be used. CYLINDERS (a) CUSTOMER shall not fill or refill any CYLINDER with any gas, liquid or solid, or permit any of them to be so filled or refilled except by Linde and shall promptly return to Linde all empty CYLINDERS, in good condition, with valves tightly closed. For ICC Agents the material and quantities will automatically be displayed when the Scan Package has been selected. There is an industry scheme in place to assist in the recovery of cylinders. As well as getting premium products to help you do your job Hazards Classification Labelling and provided at the time when you cancel the order. Simply purchase an ALbee™ small cylinder from any approved reseller. This fee will not apply where an item is exchanged for equipment (not gas) of a similar value. When you have entered all of the relevant information please click on the 'Validate Order' button. The cylinders will be collected within 15 working days of your call. To enrol on the free courses you need to register for a free account.. Return to Course Catalogue Return of Full Cylinder Items We will give credit for full cylinder items returned within 14 days from date of supply, as long as: To organise for a cylinder collection you can call 0800 111 333 to speak with our friendly Customer Service team. This ensures safe and reliable cylinders … In either case you will have to bear the direct cost of returning the gas to us. Find many great new & used options and get the best deals for BOC Oxygen O2 bottle cylinder empty exchange & refill Welding Cutting Oxy at the best online prices at eBay! Unnecessary BOC is a trading name of BOC Limited. Then when it needs replacing just return your empty cylinder to any approved ALbee™ reseller in the UK and exchange it by purchasing a refill cylinder. Avoiding cylinder contamination – backflow Backflow occurs when air enters a cylinder by flowing through an open valve or an empty cylinder. ... → Never repaint or disguise markings and damage on cylinders. I share some of the contributors' frustration. 3. BOC Healthcare provides medicinal gases in a variety of cylinder sizes. Does BOC offer a warranty for its product range? ©BOC Limited 2015. Visit BOC Gas & Gear in West Midlands DY5 3UL to get your Flogas gas bottle today. Browse frequently asked questions about the BOC Shop, contact telephone numbers and storefinder. For Calor Gas Bottles, visit their gas bottle return and return page. The Linde Group is known as one of the world leaders in gases, engineering and healthcare. In either case you will have to bear the direct cost of returning the COVID – 19: BOC Gases calls for return of underutilized Medical Gases cylinders 31st March 2020 Industrial and Medical Gas manufacturer, BOC Kenya Plc, has called on both the private and the general public to return all underutilized medical cylinders to their factory outlets across the country. Where BOC collects the gas from you we will charge you our standard delivery charge. - We will deduct a restocking fee of 25% of the invoiced item value (exclusive of VAT, where applicable), so the credit will normally be 75% of the amount you Are you ready to take the lead? For safety reasons you should not attempt to post any gas cylinders. Payment is subject to the customer producing photographic ID showing the customer’s full name and address and the photographic ID … This will ensure you do not incur additional rental charges for a cylinder no longer required. Most gas cylinders belong to the gas suppliers who provide cylinders under a rental agreement. - We are unable to refund: (a) gas in cylinders where you have broken the valve seal (this is due to health protection reasons); (b) goods that are returned to To exercise this right to cancel you can either: will be made using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. cylinders. 4. BOC, the leading provider of industrial, medical and special gases in the UK and Ireland, is a member of The Linde Group. When you invest in BOC gas equipment you are making an investment in your future. Contact customer services on 0800 111 333 or via Live Chat. The reimbursement • Proof of purchase will need to be established before a return can be accepted. 0800 111 333 and they will be able to advise you further. provided that the gas or goods have been returned. Returning gas or goods to BOC - For gas you must either return the gas to a BOC Gas and Gear shop or arrange for BOC to collect the gas by calling 0800 111 333. - Rotate stock of full cylinders, and use cylinders on a 'first in, first out' basis. cylinder valve is closed using moderate force only and the pressure in the Regulator or tailpipe released Valve outlet cap, where fitted, is replaced Empty cylinders are immediately returned to the empty cylinder store (dry place/room) for return to BOC Service. us other than in new condition with any packaging or containers undamaged (c) goods that have specifically made or obtained to customer order; (d) goods that have been personalised; and (e) any product that 5. i.e. To enrol on a free course click on the enter button below. If you receive gas cylinders onto your site or yard, they should be stored securely and safely, and reported as below. We have a cylinder type and size to suit all requirements. You have the right to cancel part or all of an order for any reason within 14 days of receiving the gas or goods. At Flogas, we have stockists all around the UK for your convenience. This should only be used when the customer is physically returning the cylinders to the agent. BOC reserves the right to charge for the return freight whereby a customer has simply changed their mind and may also charge a restocking fee. To provide the highest quality, all cylinders are tested at every fill ... Return the cylinder to a designated ‘in use’ or empty storage area. 5. You may cancel an order for a service at any point up until provision of the service has Once you have this message please click on the 'Submit Order' button. If damaged, return cylinder to BOC immediately. When no longer required these cylinders are returned back to the gas supplier. Inspect cylinder labels to assure they are legible and compliant; Ability to recognize and detect defective cylinders and properly separate them from production in identified quarantine areas; Follow Linde/BOC procedures for safe handling, storing, securing and proper nesting of cylinders. The contents of BOC medical gas cylinders appear on the product label affixed to the shoulder, body or cylinder collar. BOC Healthcare provides an established and dedicated service of home oxygen to patients requiring long term oxygen therapy. in order to return their precious cylinder and thereby stem the expense, especially if one only uses a little gas every so often. Its that easy… no … I have received an incorrect item in my order, what should I do? ICC Agents must also select the Scan Package. 08 Home Oxygen Cylinders Equipment Guide. Reproduction without permission is strictly prohibited.Details given in this document are believed to be correct at the time of printing. The T Size helium hire cylinder from BOC comes with an inflator, hire for up to 8 weeks and includes delivery and collection to one address. The firm says this will enhance the planning of adequate supply of medical oxygen and medical air in response to the Covid-19 Pandemic. Refunds if you are a business customer • This policy does not affect your statutory or contractual rights related to faulty or defective products. How can I return faulty items/cylinders? 6. Empty Cylinder Returns. You should confirm that the customer detail is correct before proceding. 7. Rentals are charged for a full calendar month so you will still receive an invoice at the end of the month in which you returned the Replace Faulty Set actual return Please indicate claim type by mileage) using the appropriate number in box below Date of supply or collection of set Please state number of deliveries made to patient based on the total return mileage travelled on each For safety reasons you should not attempt to post any gas Cylinder shoulders are colour-coded and cylinders are fitted with different valve outlets to provide product differentiation. Return it to BOC or the agent/outlet you purchased it from for a satisfactory replacement. For goods bought other than in a Gas and Gear shop, BOC will provide returns information with your delivery note, or when you notify us that you wish to cancel the order. Other cylinders need to be disposed of in a safe and environmentally friendly way. Your statutory rights are not affected by this policy. better, you gain peace of mind. The T size contains 3.6 cubic metres of helium and can fill: Up to 500 x 9" latex balloons or Up to 400 x 10" latex balloons or - Goods bought in a BOC Gas and Gear shop should be returned there. begun. (c) rental charges (where applicable). Our gases are supplied in a range of options from compressed gas cylinders, through liquid bulk delivery to pipeline connections for our largest customers. (a) subject to any deductions or exclusions below, the price you paid for the gas, goods and services (including any applicable surcharges); Dry Ice). This should only be used when the customer is physically returning the cylinders to the agent. This section applies only to customers who are individuals acting wholly or mainly outside the course of a trade, business or profession. cylinders are the property of the companies named on the cylinders. - Never repaint or obscure cylinder label, even if cylinder is rusty, dirty or damaged. • This policy applies when you wish to return items because they are no longer required. - We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. return to BOC immediately. Does anyone know how to 'decant' a gas like nitrogen, CO2 or oxygen from one of the BOC cylinders into some other vessel? BOC Gases New Zealand Limited 988 Great South Road Penrose AUCKLAND PH: 0800 111 333 www.boc.co.nz Empty Cyl Return. 3. - We will make the reimbursement within 14 days after the day we receive back any gas or goods supplied or, if earlier, 14 days after the day evidence is To access our new website, please download the latest version of Internet Explorer, Firefox, Chrome, or Safari. gas to us. All BOC gas regulators, torches, torch shanks and cutting attachments come with an exclusive five-year conditional warranty. Visit BOC Gas & Gear in Staffordshire ST1 5PE to get your Flogas gas bottle today. I have returned my cylinders; why am I still being charged? Credit will not be given for residual PRODUCT in any cylinder. Other charges such as delivery/customer collection charges and rental charges are non-refundable. Many retailers and suppliers of gas bottles will allow you to return your gas bottle once used. Enter the account number into the initial screen and click on the 'GO' button. This option should be used when a BOC customer wishes to return cylinders to a BOC Agent. Contact customer services on 0800 111 333 or via Live Chat and have your order reference number to hand. all goods in that order. This can result in unsafe situations. For gas cylinders other than Calor Gas, read the advice on the UKLPG website. cylinder safety BOC is a leading provider of gases and related products, services and solutions in the South Pacific. Each domestic customer may return a maximum of five cylinders per calendar year in return for payment of £7.50 per cylinder. accessories- Cylinder trolleys - Cylinder cages- Rail specific welding equipment. Free delivery for many products! Cylinder Exchange Programme. We have two simple ways of returning cylinders: Collection – Cylinders can be picked up by BOC, however a pick-up charge does apply. - Cutting attachments- Mixers- Nozzles- Regulators- Flashback arrestors- Gas hoses and fittings- Gas control manifold systems- LPG equipment - Gas and welding Refunds if you are a consumer customer Alternatively, you can visit us through a mobile device (smart phone or tablet).We support the following browsers: Internet Explorer - Version 10 and above Firefox – Version 38 and above Chrome - Version 45 and above Safari - Version 8 and above. At Flogas, we have stockists all around the UK for your convenience. once it has been delivered deteriorates rapidly (e.g. You should print 2 copies of the document one for your records and one to pass on to the customer. 0800 111 333 or contact us via Live Chat. Services and solutions in the South Pacific small cylinder from any approved reseller attachments come with an exclusive conditional. 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